Return Policy

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How do I return an item?

We hope you are satisfied with your order. If that is not the case, physical items may be eligible for return. The following explains our return policy and process.

Physical Products

Physical products can be returned within 30 days of purchase.

Bundled and Digital Products

Bundled and digital products cannot be returned.

Exam Vouchers

Exam vouchers cannot be returned. Vouchers are only for use at a Pearson VUE test center in the country you select at time of purchase. Vouchers expire twelve months from date of purchase. Exams must be scheduled and taken on or before the expiration date of the voucher(s). The specific expiration date will be sent with the voucher number via email. All sales of exam vouchers are final, no exceptions.

Refund Process

Please contact Customer Service for more information about returning an item. Once your return has been "authorized" by Customer Service, you may receive an RMA from Customer Service. You can use this RMA to return products to the address specified on the RMA. Once the product has been received and verified, we will credit your account within 7 to 10 business days.

Thank you for shopping LPI Certification Marketplace.

Customer Service Contact Information

Email: LPIMarketplace@Pearson.com